Delivery Policy

Delivery Policy

We will deliver within the following postcode areas

METRO Areas
0200 – 0221
1001 – 2263
2282 – 2310
2500 – 2506
2515 – 2530
2555 – 2574
2600 – 2620
2745 – 2786
2890 – 2890
2900 – 3220
3335 – 3341
3427 – 3442
3750 – 3810
3910 – 3920
3926 – 3944
3975 – 3978
3980 – 3981
4000 – 4229
4500 – 4521
5000 – 5174
5800 – 6043
6050 – 6182
6800 – 6997
8001 – 9729

REGIONAL Areas
2264 – 2281
2311 – 2490
2508 – 2508
2533 – 2551
2575 – 2594
2621 – 2739
2787 – 2880
2891 – 2898
3221 – 3334
3342 – 3424
3444 – 3749
3812 – 3909
3921 – 3925
3945 – 3971
3979 – 3979
3984 – 3996
4230 – 4428
4550 – 4680
5201 – 5734
6044 – 6044
6207 – 6646

COUNTRY Areas (incl. Tasmania)
4454 – 4498
4694 – 4895
6701 – 6799
7000 – 7470

Your order will be shipped within 7 days of placing your order. We do not deliver to PO Boxes.

How do I know when my order has been despatched?
Once your payment has been approved your order will be despatched. You will then receive an email notification to let you know that your order is on its way.

Where is my order?
As soon as your order is despatched we’ll email you a unique Australia Post Consignment Number which will allow you to track your item online. Simply visit auspost.com.au/track and enter your unique Consignment Number. Here you will be able to track the location of your order step-by-step.

Delivery times
Our standard delivery times are 7-14 business days to most areas. For some rural areas and other areas specified by Australia Post, deliveries are only available for collection at the local Post Office.

What if my order hasn’t arrived?
If your order hasn’t been received within 14 business days, please either;

  •  Visit auspost.com.au/track and enter your unique Consignment Number. Here you will be able to track the location of your order step-by-step
  •  Call us on 03 9464 7299
  •  Email us at info@floxwines.com.au

What if I’m not home when my delivery arrives?
Our delivery contractors, Australia Post, generally deliver during business hours. If you’re not expected to be home during business hours we suggest, if possible, providing your work address as the delivery address.

Where are the delivery exclusions?

  • We do not deliver to PO Boxes.
  • We do not currently deliver to NT through our website. For delivery to NT Please phone our office on 03 9464 7299.
  • We cannot deliver to areas that are classified by the Australian Government as dry zones or Australian Islands that are classified as in International Waters.

Please see list below for all postcodes where delivery is currently excluded;

4605 – Cherbourg
4713 – Woorabinda
4816 – Palm Island
4830 – Doomadgee
4871 – Aurukun
4871 – Kowanyama
4871 – Lockhart
4871 – Mornington Island
4871 – Pormpuraaw
4871 – Yarrabah
4874 – Mapoon
4874 – Napranum
4876 – Bamaga
4876 – Injinoo
4876 – New Mapoon
4876 – Seisia
4876 – Umagico
4895 – Hope Vale
4895 – Wujal Wujal

Please Note: Locations may be added or modified from time to time.